Overview

TripleTel is a prominent cellular service provider operating in Israel. By leveraging the cellular towers of three different providers, TripleTel offers its customers exceptional coverage and top-notch service.

Challenge

TripleTel faced challenges in effectively managing customer accounts and lacked a streamlined method for customers to self-manage their accounts without relying solely on phone support.

Solution

To overcome these challenges, AK Launch developed a sophisticated web portal equipped with a comprehensive range of features. The web portal enables customers to effortlessly create accounts, place orders, and conveniently view their order history. Additionally, customers have the ability to independently process changes on their SIM cards, eliminating the need for extensive phone support. The web portal also offers an easily accessible FAQ guide to assist customers with any inquiries they may have. By implementing this solution, TripleTel has experienced remarkable growth without the need to expand their staffing levels, resulting in improved operational efficiency.